USAID Staff Care Program  

Services available 24/7 to the entire USAID workforce.

FREEPHONE: 877-98USAID (1-877-988-7243)
DIRECT DIAL: 919-645-4960
REVERSE CHARGE CALLING: +44-0-208-987-6200

Call your international operator and request that the charges be reversed to the number listed above.

Contact Us

USAID Staff Care Center
(Available 24 hours a day, seven days a week, 365 days a year)

Free-phone: 1- 877-988-7243 (1-877-98USAID)

Direct Dial: 1-919-645-4960
(Long distance/international charges apply unless call made from a USAID Mission Tie-Line.)

Collect/Reverse Charge Calling: +44-0-208-987-6200
(Instructions: You must call your international operator and request to be connected. This is not a direct dial number.)

TTY: 1-866-228-2809
SMS Texting: 1- 919-324-5523
Registration Code: USAID


Provide Direct Feedback

Staff Care's mission is to ensure that every USAID employee feels valued. To better serve you, we encourage direct feedback about the programs and services we offer. All information shared is confidential. For questions, comments or suggestions please contact:

Detavious Coleman, Program Specialist
Phone: 202-657-4176

We invite you to please take a moment and fill out this confidential brief survey about Staff Care so we can learn which programs/services/policies/benefits you are familiar with, and if there are any additional topics you hope to see addressed.


Available Only During Washington D.C. Business Hours

Senior Advisor for Staff Care
Ms. Bernadette Mitchell by e-mail at, or by phone at 202-567-4995.

Deputy Advisor for Staff Care
Lauren Russell by email at, or by phone at 202-567-4764.

USAID Supervisory Licensed Clinical Social Worker
(available to provide confidential counseling services, resources and referrals for all USAID staff and family members.)
Gary Hardy by e-mail at or by phone at 202-712-5195.

Staff Care Program Specialist
Detavious Coleman by email at, or by phone at 202-567-4176.

Staff Care Wellness Coordinator
Colin Dobbins by e-mail at or by phone at 202-567-4818.

Staff Care WorkLife Specialist
Nicole Johnson by email at, or by phone at 202-567-4138.

Fitness and Assistant Wellness Coordinator
Molly Vlach by email at, or by phone at 202-567-4145.

Communications Specialist
Carolyn Spellman by email at or by phone at 202-567-4210.


USAID Staff Care Center (Available for appointments and walk-ins)
1101 Pennsylvania Avenue, N.W., Suite 531, Washington, D.C. 20005

Staff Care Center Hours
Monday & Wednesday: 10:00 a.m. to 6:00 p.m.
Tuesday & Thursday: 11:00 a.m. to 7:00 p.m.
Friday: 9:00 a.m. to 5:00 p.m.