USAID Staff Care Program  

Services available 24/7 to the entire USAID workforce.

FREEPHONE: 877-98USAID (1-877-988-7243)
DIRECT DIAL: 919-645-4960
REVERSE CHARGE CALLING: +44-0-208-987-6200

Call your international operator and request that the charges be reversed to the number listed above.

Contact Us

USAID Staff Care Center
(Available 24 hours a day, seven days a week, 365 days a year)

Free-phone: 1- 877-988-7243 (1-877-98USAID)

Direct Dial: 1-919-645-4960
(Long distance/international charges apply unless call made from a USAID Mission Tie-Line.)

Collect/Reverse Charge Calling: +44-0-208-987-6200
(Instructions: You must call your international operator and request to be connected. This is not a direct dial number.)

TTY: 1-888-262-7848
SMS Texting: 1-314-910-7728
Registration Code: USAID


Provide Direct Feedback

Staff Care's mission is to ensure that every USAID employee feels valued. To better serve you, we encourage direct feedback about the programs and services we offer. All information shared is confidential.

We invite you to please take a moment and fill out this confidential brief survey about Staff Care so we can learn which programs/services/policies/benefits you are familiar with, and if there are any additional topics you hope to see addressed.


Available Only During Washington D.C. Business Hours

Center Director & Senior Advisor for the Staff Care Center (SCC)
Ms. Bernadette Mitchell by e-mail at, or by phone at 202-567-4995.

Deputy Director for Staff Care
Edith Houston by email at, or by phone at 202-567-4176.

Deputy Director for Clinical Services
(available to provide confidential counseling services, resources and referrals for all USAID staff and family members.)
Gary Hardy, LMSW, CCDC, SAP, CCDP, by e-mail at or by phone at 202-712-5195.

USAID Licensed Clinical Social Worker
Tawanda Turner-Brown by email at, or by phone at 202-567-4141.

Education Program Specialist
Colin Dobbins by e-mail at or by phone at 202-567-4818.

WorkLife Specialist
Kendra Miller by email at, or by phone at 202-567-4138.

Wellness Coordinator
Molly Vlach by email at, or by phone at 202-567-4145.

Fitness and Assistant Wellness Coordinator
Shelby Feldman by email at, or by phone at 202-567-4764.

Program Specialist
Mindy Covington by email at or by phone at 202-567-4090.

Administrative Assistant
Dalila Certain by email at or by phone at 202-567-4210.


Staff Care Service Center

Tim Calvey, Psy.D., Acting Project Director

Nicole Burton, MA, LPC
Employee Assistance Program Clinician

Judy Greenberg, M.Ed., M.A. Licensed Psychologist
Employee Resilience Program Clinician

Nancy Good, PhD LCSW
Training and Organizational Resilience Advisor

Dawn Martin, JD CPC
Organizational Resilience Advisor

Tabbie Mann, LCSW
Employee Resilience Program Clinician

JoAnn Ross
Administrative Assistant


USAID Staff Care Service Center (Available for appointments and walk-ins)
1101 Pennsylvania Avenue, N.W., Suite 531, Washington, D.C. 20004

Staff Care Service Center Hours
Monday, Wednesday & Friday: 8:30 a.m. to 5:30 p.m.
Tuesday & Thursday: 10:00 a.m. to 6:00 p.m.